Terms and conditions are applied to our return policy.
To be eligible for return:
-The item must be unopened and unused.
-The item should be in the same condition as it was received.
-The original product's packaging must not be damaged.
-The receipt is required or any other proof of purchase.
-The shipping cost is non-refundable.
-The customer is entirely responsible for the return shipping cost of an eligible returnable product.
-Upon returning a product, the return shipping cost is non-refundable.
-The eligible returnable products are only returnable within 30 days from the receiving date shown by the tracking number. No refund or return is accepted after this period. No exception.
Prime Industry One, LLC
1055 N Hercules Ave - Clearwater, FL 33765
-If you are returning eligible returnable product(s) over $75 value, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your eligible returnable products as we don’t have control over the shipping return process and carriers.
-Our warehouse team will inspect the item(s) first and then notify you via email confirming if the products are eligible for refund. Once approved, your amount will be automatically credited to your original payment method within a short period.
You can contact us at: